Notes Feature Overview

A feature that allows you to add internal memos to tickets. These are not visible to customers and are useful for handovers between staff members and sharing important notes.

Use Cases

For example, by leaving supplementary information such as “This customer has received a refund in the past,” the next staff member can respond with an understanding of the background.

Main Features

Adding Private Memos

  • Ability to add internal private memos

Communication Support

  • Effective for handovers and sharing important notes
  • Enables consistent responses across the entire team

Information Management

  • Manage information without showing unnecessary details to customers
  • Improve accuracy of response history