What are Mass actions

A feature that allows simultaneous processing of multiple tickets. You can execute operations like tagging, status changes, and deletion in bulk.

The Need for Mass actions

When processing large volumes of tickets in support environments, handling them one by one is inefficient. Mass actions save time and reduce the burden on staff members.

Key Features of Mass actions

Key Points:

  • Bulk operations possible on multiple tickets
  • Process tagging and status changes collectively
  • Helps streamline high-volume processing
  • Reduces agent work time
  • Lightens administrative workload